Employment Directorate

The Central Employment Directorate :

Reports to the Assistant Secretary General for Operations, and consists of the following sections and divisions:

Employment Section.

National Employment Platform Division
Recruitment Company Follow-up Division

Career Guidance and Counselling Section
Direct Employment Follow-up Section
Persons with Disability Employment Section

Directorate’s Organizational Structure

Directorate’s overarching object:
To provide employment for job seekers through linking them with the available opportunities at the labor market. Seek to bridge the gap between the requirements of the employment opportunities and the job seekers’ skills and behaviors through the provision of career guidance and counselling services in order to assist the individuals to select the vocational education and training paths that match their tendencies, ambitions, and capabilities compared with the needs of the labor market, and following up those who manage to get hired among of them.

Tasks and Responsibilities of the Central Employment Directorate:

Participate in the development of employment, and career guidance and counselling strategies and plans at the national level.
Direct employment of job seekers through the national electronic employment platform “Sajjil”.
Supervise and follow up the projects implemented by the organizations and societies, and any entity, whether local or international, as part of the projects and programs that receive foreign funding, and the Syria Crisis Response Plan’s programs and projects, or any other local or international programs, depending on the specialization of the Directorate, and in coordination with the International Cooperation Directorate, and prepare the necessary follow-up and supervision reports.
Prepare an annual action plan for the field activities of the employment directorates in the field, and follow up implementation in cooperation with the civil society organizations, the private sector, and supporting partners.
Prepare and implement programs of career awareness, induction, and promotion of the employment services provided to attract new beneficiaries in the career guidance and counselling programs and employment services through:

Design and implementation of awareness initiatives and service induction programs.
Network and enter into agreement with the institutions and organizations that implement and support the employment programs
Coordinate with the media establishments through the communication and media specialists of the Ministry.

Prepare and implement employment initiatives and programs, and follow up their implementation through the Employment Directorates.
Follow up the agreements signed with the companies that were referred by the recruitment committee.
Develop and execute plans for information collection, and analysis of the market, employment opportunities, and the skills required for the jobs available at the labor market through the competent personnel at the employment directorates in the field, and provide access to information and results and disseminate the same through forms and publications.
Follow up the employment applications for the humanitarian cases and persons with disability submitted to the Ministry.
Maintain the electronic systems of the Directorate, and continue providing the Directorate of Information Technology and Electronic Transformation with the required amendments and updates to reflect them to the electronic systems, and supervise the application and examination thereof, in accordance with the applicable laws, regulations, decisions, and circulars.
Enforce the applicable laws, regulations, instructions and decisions, and the circulars issued by the Ministry, depending on the specialization of the Directorate and in all matters related to employment.
Implement the Cabinet’s decisions, and the circulars and notices issued by the Prime Ministry, depending on the specialization of the Directorate.
Conduct direct technical supervision of the employment personnel of the employment directorates in the governorates who are assigned to field work, and supervising of the networking with companies and factories to collect information and data about the labor market and directions thereof, and the required occupations and skills, and provide employers with job seekers depending on the occupations needed.
Follow up, analyze, and study the results of the employment personnel performance, and guide them to improve the matching of the applications filed by the job seekers who are registered on the NES with the available employment opportunities and employers inside the Kingdom and abroad.
Follow up the Jordanians employed through the National Employment System (NES) with the concerned authorities to assess their continuity and retention of their jobs.
Provide career guidance and counselling services, and train the job seekers on general and life skills.
Develop career planning tools, and develop career guidance plans for job seekers.
Administer and implement specialized career tests, and measure behavioral skills related to the career guidance and counselling programs.
Provide skill development service which facilitates job seekers’ access to the labor market, such as the art of interview, CV writing, and usage of search engines on the employment websites.
Participate in the development, and continuous update, of career guidance and counselling manuals, and career counselor manuals.
Prepare employment reports for the senior management and related official authorities, in accordance with the work plans and the aspired annual standard performance indicators.
Present project proposals to increase career training opportunities for women on business and non-traditional topics.
Prepare the Directorate’s periodic/quarterly achievement reports, and submit them to the concerned authorities at the Ministry, and add the same to the follow-up and assessment website.
Develop methods for documenting the paperwork and transactions at the Directorate by arranging them in paper and electronic formats in a manner that facilitates access thereto and sharing thereof with other organizational units at the Ministry.
Present regular and direct recommendations on the optimum use of the human resources, supplies, and equipment at the Directorate, and develop and advance the work environment, and provide a comfortable work environment for the Directorate’s employees and service recipients within the available resources.
Provide recommendations that contribute to the development of bylaws and legislation that regulate the Directorate’s operations, in line with the developments, and the Ministry’s strategic and executive plans, and ensure that they align with other laws, bylaws, and instructions in place.
Follow up the maintenance and update of the content of the Ministry’s website with all new information related to the Directorate’s operations.
Participate in the internal and external technical committees, depending on the nature of work, and reflect the outputs of these committees on the Directorate’s operation. Prepare reports of its participation in such committees, and present the same to the relevant authorities to disseminate and exchange them with other directorates with the objective of disseminating knowledge.
Provide input to the preparation of the Directorate’s annual balance sheet in coordination with the relevant authorities.
Track the incoming and outgoing mail and transactions incoming to the Directorate and departments thereof, and reply to them in a timely fashion, and in a manner that reflects the Ministry’s image and reputation as perceived by the service recipient, depending on the specialization of the Directorate.
Prepare a report of the internal and external participation of the Directorate’s employees in the conference, seminars, training sessions, workshops, or surveys…etc. and publish such reports on the knowledge management system in coordination with the relevant authority.
Develop work mechanisms and procedures, and streamline the services delivered to the public, depending on the specialization of the Directorate, and in a manner that positively reflects on the Ministry.
Coordinate with the relevant directorate at the Ministry to automate the Directorate’s operations and advance its electronic systems continuously and actively in order to reach integrated systems.
The Directorate’s manager, heads of departments, and employees shall be responsible for completing all the tasks assigned thereto, and presenting recommendations that contribute to the completion and advancement of the Directorate’s functioning.

Employment Section, which assumes the following tasks:

Provide input to the preparation of job seeker employment policies and frameworks.
Compile information, analyze the market, employment opportunities, and skills required for the jobs available at the labor market, through the employment personnel who report to the Section technically, and the personnel of the employment directorates across the governorates.
Manage the relations with the private sector employers, identify the available employment opportunities, the needs and required skills, and find employment opportunities for job seekers.
Activate and maintain the national employment platform to match the supply and demand.
Network and match job seekers’ applications with the available employment opportunities, and the employers’ requirements published on the NES via the employment services provided, and communication with the employment personnel and career counselors working in the governorates.
Provide employment services in coordination with the employment directorates and employees, including:

Holding job fairs, interviews, and self-employment fairs for women
Entering into agreements with the companies
Coordinating with the recruitment offices

Supervise and follow up the projects implemented by the organizations and societies, and any entity, whether local or international, as part of the projects and programs that receive foreign funding, and the Syria Crisis Response Plan’s programs and projects, or any other local or international programs, depending on the Section’s specialization, and in coordination with the International Cooperation Directorate, and prepare the necessary follow-up and supervision reports.
Maintain the Section’s electronic systems, and continue providing the Directorate of Information Technology and Electronic Transformation with the required amendments and updates to reflect them to the electronic systems, and supervise application and examination thereof, in accordance with the applicable laws, regulations, decisions, and circulars.
Enforce the applicable laws, regulations, instructions and decisions, and the circulars issued by the Ministry, depending on the Section’s specialization and in all matters related to employment.
Implement the Cabinet’s decisions, and the circulars and notices issued by the Prime Ministry, depending on the Section’s specialization.
Create and maintain a database of the partners, including the areas and objectives of partnership with the employers, and partners’ information and profiles.
Follow up linking of the private recruitment offices with the National Employment Platform to enable them to use the system and offer the available employment opportunities in coordination with the Directorate of Information Technology and Electronic Transformation.
Follow up the training of employment personnel and respective partners on the National Employment Platform and employment systems.
Propose awareness projects and mechanisms to increase women’s employment areas in the fields of business, professions, and non-traditional topics as per the best appropriate practices, and based on the study of the present status, results of work of the career counselors and employment personnel, as well as their remarks in the field.
Prepare awareness publications and brochures to introduce the employment services provided.
Refer job seekers who cannot find suitable employment opportunities to the career counselor to guide them to other jobs or training opportunities.
Network with companies and factories, and provide them with job seekers based on the required professions and based on the matching of their qualifications and aptitudes, and file reports of the same.
Supervise the activities of the Section’s employees, and exercising of tasks and powers as per the laws, regulations, instructions, decisions, and circulars issued by the Ministry.
Prepare the Section’s executive action plans, and progress reports, and file the same to the competent authority.
Supervise the subordinates, and the implementation of the Department’s tasks and activities, and distribute the work on them.
Identify the problems related to work, take the adequate procedures to set up a positive work environment, advance the subordinates’ performance and evaluate their performance.
Develop, and constantly update, the instructions and manuals related to organizing the Section’s functioning approaches and procedures.

National Employment Platform Division, which assumes the following tasks:

Make things easier for employers through signing up on the National Employment Platform without having to approach the Directorate, and request employees via the National Employment Platform (Sajjil) to save the time and effort, and expedite access to manpower.
Make it easier for the job seekers to access suitable employment opportunities in Jordan and abroad without having to approach the Directorates, by accessing the National Employment Platform (Sajjil) and check the available employment opportunities.
Follow up the available employment opportunities through the training of employers on accessing and signing up on the Platform (Sajjil) via phone or conducting field visits.
Help in sorting the CVs in all the specializations required in the labor market.
Contact the technicians responsible for the Platform (Sajjil) in case the employers and job seekers face any signing up failures.

Recruitment Companies Follow-up Division, which assumes the following tasks:

Receive requests to license the establishment and closure of private employment offices, and carry out the necessary procedures.
Follow up the private employment offices’ operations, and coordinate with these offices to increase the Jordanians employment rate.
Follow up the problems and issues that hinder the companies’ operations, in collaboration with the Legal Affairs Department and Inspection Directorate.
Match and coordinate between the job seekers and employers’ requests from abroad.
Coordinate and collaborate with the private recruitment companies to promote the Jordanian manpower abroad.
Coordinate with the professional associations to find employment opportunities for their members abroad and inform them of the employment opportunities.
Coordinate with the Jordanian embassies abroad to market the Jordanian competencies.

Career Guidance and Counselling Department, which assumes the following tasks:

Provide input to the preparation of academic plans, curricula, educational materials, and tests in relation to career guidance and counselling, in coordination with the concerned Directorates.
Compile and specify the data and information related to career guidance, review and analyze the existing studies on the sectors and the labor market directions and needs, and provide and present information and results through forms and publications.
Leverage the existing studies and research prepared to equip the trainees with the required information and skills, through career guidance and counselling services.
Attract participants to the career guidance and counselling programs, and recognize the characteristics of those who seek vocational employment and training opportunities.
Provide group counselling services, and hold career guidance sessions for individual or small groups of job seekers, whether through the career counselors of the Section or the employment directorates across the governorates who report to the Section technically, and direct them to the existing job opportunities in consistency with their qualifications, tendencies, desires, aptitudes, abilities, and readiness, including training on job hunting techniques, CV writing, art of interviews, employment procedures, or how to establish small enterprises, and the entities concerned with providing the necessary finance, or guide them to suitable training that qualifies them to occupy jobs.
Supervise and follow up the projects implemented by the organizations and societies, and any entity, whether local or international, as part of the projects and programs that receive foreign funding, and the Syria Crisis Response Plan’s programs and projects, or any other local or international programs, depending on the Section’s specialization, and in coordination with the International Cooperation Directorate, and prepare the necessary follow-up and supervision reports.
Maintain the Section’s electronic systems, and continue providing the Directorate of Information Technology and Electronic Transformation with the required amendments and updates to reflect them to the electronic systems, and supervise application and examination thereof, in accordance with the applicable laws, regulations, decisions, and circulars.
Enforce the applicable laws, regulations, instructions, and decisions, as well as the circulars issued by the Ministry, depending on the Section’s specialization, and in all matters related to guidance and counselling.
Implement the Cabinet’s decisions, and the circulars and notices issued by the Prime Ministry, depending on the Section’s specialization.
Examine the reasons for acceptance or rejection of employment, whether on part of the laborer or the employer.
Administer the specialized career tests, and measure behavioral skills, in relation to the career guidance and counselling programs.
Set career guidance plans for job seekers.
Organize field visits to the schools and universities to hold the career guidance sessions.
Organize workshops for the employers/private sector in cooperation and coordination with the Chamber of Industry and Commerce to specify the requirements and conditions of the occupation of existing professions and jobs and nature thereof.
Organize awareness workshops for the civil society organizations to raise the awareness and provide guidance on the importance of work and the work culture.
Contribute to managing the unemployment insurance and benefits, and adopting other measures to assist the unemployed persons.
Supervise the activities of the Section’s employees and exercising of its tasks and powers pursuant to the laws, regulations, instructions, decisions, and circulars issued by the Ministry.
Develop the Section’s executive action plans and progress reports, and file the same to the competent authority.
Supervise the subordinates, and the implementation of the Section’s tasks and activities, and distribute the work on them.
Identify the problems related to work, take adequate procedures to set up a positive work environment, advance the subordinates’ performance and evaluate their performance.
Develop, and constantly update, the instructions and manuals related to organizing the Section’s functioning approaches and procedures.

Direct Employment Follow-Up Department, which assumes the following tasks:

Follow up the employees to evaluate their continuance, and retention of their jobs after the probation period.
Create a system that includes a database of the employees, and a mechanism to follow up the employees and evaluate the level of their continuance, and stability in employment.
File periodical reports to all the target groups and those employed through the Platform or the construction projects (governmental projects) or through the agreements or employment directorates…etc.
Receive the employers’ evaluation of the respective job seekers who work for them, and whether their skills are consistent with the work assigned to them.
Receive the working job seekers’ evaluation of their respective employer, and whether their jobs are compatible with their specializations.
Supervise and follow up the projects implemented by the organizations and societies, and any entity, whether local or international, as part of the projects and programs that receive foreign funding, and the Syria Crisis Response Plan’s programs and projects, or any other local or international programs, depending on the Section’s specialization, and in coordination with the International Cooperation Directorate, and prepare the necessary follow-up and supervision reports.
Maintain the Section’s electronic systems, and continue providing the Directorate of Information Technology and Electronic Transformation with the required amendments and updates to reflect them to the electronic systems, and supervise application and examination thereof, in accordance with the applicable laws, regulations, decisions, and circulars.
Enforce the applicable laws, regulations, instructions, and decisions, as well as the circulars issued by the Ministry, depending on the Section’s specialization, and in all matters related to employment procedures.
Implement the Cabinet’s decisions, and the circulars and notices issued by the Prime Ministry, depending on the Section’s specialization.
Prepare evaluation reports for the employees, including the recommendations and results attained.

Persons with Disability Employment Section, which assumes the following tasks:

Coordinate with the partners to set strategies and policies for all issues related to persons with disabilities.
Compile and analyze the necessary data about the job seekers with disabilities.
Contact researchers to create special lists pursuant to forms prepared for this purpose.
Educate the employers about Article 13 of the Labor Law, and develop a mechanism to implement the same.
Identify what the directorates need to become disability-friendly facilities.
Hold guidance and counselling sessions for persons with disabilities.
Supervise and follow up the projects implemented by the organizations and societies, and any entity, whether local or international, as part of the projects and programs that receive foreign funding, and the Syria Crisis Response Plan’s programs and projects, or any other local or international programs, depending on the Section’s specialization, and in coordination with the International Cooperation Directorate, and prepare the necessary follow-up and supervision reports.
Maintain the Section’s electronic systems, and continue providing the Directorate of Information Technology and Electronic Transformation with the required amendments and updates to reflect them to the electronic systems, and supervise application and examination thereof, in accordance with the applicable laws, regulations, decisions, and circulars.
Enforce the applicable laws, regulations, instructions, and decisions, as well as the circulars issued by the Ministry, depending on the Section’s specialization, and in all matters related to the employment of persons with disabilities.
Implement the Cabinet’s decisions, and the circulars and notices issued by the Prime Ministry, depending on the Section’s specialization.
Develop plans to enhance the ability of the employment personnel in the field by securing disability-friendly employment opportunities, depending on the disability type.
Follow up the implementation of training plans for the facilitators approved by the Ministry and the Japan International Cooperation Agency to work as trainers on the persons with disability employment manual.
Follow up the implementation of training plans (for labor trainers) approved by the Ministry and the Japan International Cooperation Agency to work as trainers to serve the labor trainer.
Coordinate with the civil society organizations relevant to disability affairs within the Section’s specialization.